We make it easy! You can cancel anytime through your Suoya account portal, or just drop us a line at help@getsuoya.com and we'll take care of it for you.

Please include your order number or the email address used at checkout so we can locate your account quickly.

Your Suoya subscription refills automatically every 30 days at the price you locked in at checkout — no surprises. You can skip, pause, or cancel anytime from your portal.

This can happen if an active subscription or saved payment method is still on file. No worries — you can manage or cancel through your Suoya portal, or reach out to help@getsuoya.com and we'll sort it out right away.

You can update your delivery frequency, products, or shipping address anytime in your Suoya portal. Or if you prefer, just email help@getsuoya.com and we'll happily make the changes for you.

Still working through your current supply? No problem! Skip your next shipment in your Suoya portal, or let us know at help@getsuoya.com and we'll push your renewal date.

Orders are typically processed within 1–3 business days after payment confirmation.

Shipping times usually range between 7-14 business days after orders are placed; however you may end up receiving your order before that time.

For any questions regarding shipping times or tracking, please reach out to us at help@getsuoya.com.

Once your order has been shipped, you'll receive a confirmation email with your tracking number and a tracking link. You can also use the order tracker on this page.

Once your order has shipped, it can no longer be canceled or modified. If your order hasn't shipped yet, contact us as soon as possible at help@getsuoya.com and we'll do our best to help.

FREE items ship on your first order only. Your refill shipments include your Suoya supply at the price you locked in at checkout.

If your order hasn't shipped yet, email help@getsuoya.com with your updated address and we'll fix it.

For subscriptions, you can update your address anytime in your Suoya portal, or just let us know. Happy to help either way.

Use it like your regular bar soap in the shower. Work up a lather and wash the areas where odor tends to build up, such as underarms, under the breasts, inner thighs, the bikini line, and external groin creases, then rinse.

For best results, make it part of your daily shower routine.

Yes. Suōya is made for external skin, including underarms, underneath the breasts, inner thighs, the bikini line, and external groin creases.

Please avoid internal vaginal use, and don’t use it on broken or severely irritated skin.

Yes. Freshly shaved skin can be more sensitive, so be gentle. Unlike leave-on acids and harsh exfoliants, Suōya is a rinse-off cleansing bar, so there’s no need to scrub. If your skin feels tender right after shaving, wait until it feels comfortable before cleansing that area.

With typical use, one bar lasts about 4 weeks, even when used twice a day. Keeping it on a draining soap dish between showers helps it last longer.

Suōya is designed so you can feel the difference after your first shower, especially when the odor is coming from the skin’s surface. Results vary with your skin, activity level, and the source of the odor, so we recommend using it consistently.

If you have very sensitive skin, try it on a small area first. Stop using it if irritation develops, and check with your doctor or dermatologist if you have a skin condition or any concerns.

Many soaps simply list persimmon extract without saying how much of its deodorizing compounds are actually present. Suōya is formulated around highly concentrated deodorizing tannins, with the tannin concentration independently verified by a third-party laboratory.

Tannins are polyphenolic compounds with multiple molecular binding sites. They can interact with odor-causing molecules on the skin, including acidic, amine, sulfur-containing, and aldehyde-type compounds like 2-nonenal, helping reduce the odor that reaches the air instead of covering it up.

No. Masking the smell was never the goal. Suōya’s concentrated tannins are designed to target odor-causing compounds during cleansing, so you smell clean and like yourself again, not heavily perfumed.

Suōya is made in the USA in a cGMP-certified facility, so you know the quality standards behind the bar you use every day.

Persimmons only ripen once a year. The unripe fruit is harvested and fermented for months, and that slow fermentation is what concentrates the deodorizing tannins. When a season’s batch is gone, the next one depends on the following harvest.

90-Day Money-Back Guarantee. Contact help@getsuoya.com within 90 days of purchase for a full refund.

Money-Back Guarantee can only be triggered after 14 days of regular use, and is limited to one redemption per household.

Refunds are processed within 5–10 business days.

Email help@getsuoya.com with your order number. Most refund requests are resolved within 24 hours, and appear on your statement within 5–10 business days.

Social media ads may show promotional pricing that has since expired. The pricing on our website is always the most current. If you saw a specific offer, reach out and we'll help.

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